Previously, appointment scheduling for driver and vehicle services wasn’t interconnected between DOT and county locations, making it difficult for customers to compare availability or easily explore alternative service locations. The new system connects 103 state and county DMV office locations across the state, making it the most comprehensive and efficient scheduling tool the Iowa DOT has ever implemented.  The system guides customers by service type first (i.e., title a vehicle or renew a driver’s license), so they know exactly which locations can serve them.

“We know that Iowans have many choices for which location to visit for any of their DMV service needs,” Motor Vehicle Division Director Kathleen Meradith-Eyers said. “That’s why we’re putting everything in one place – to give customers more options and control over their service experience.”

Future upgrades will include features that ensure the customer is eligible for the selected service and has the correct documents prepared for their visit. “We’re excited to simplify the customer experience,” Meradith-Eyers said. “By launching the new statewide DMV scheduler, we are committed to empowering Iowans with the convenience and efficiency they deserve in every visit.”

The DOT encourages Iowans to explore the new statewide scheduling site before their next visit and to check participating locations as additional counties continue to adopt the tool.