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New identity verification now required for unemployment payments

News

April 4th, 2024 by Ric Hanson

(Radio Iowa) – Iowa Workforce Development is now what’s called the I-D-me (ID.me) identity verification system for unemployment claims after a test run of the system. I-W-D executive director Beth Townsend says it’s a modern system the makes sure unemployment benefits aren’t stolen. “Helps you prove to us that you are who you say you are, so that when we pay you, we know the money is going to the person that’s ‘s legitimately making the claim,” Townsend says. She says all you have to do is present your information to be checked.

“There’s three different ways you can do that. You can do it online through the I-D-me app, you can do it through a video chat appointment with a I-D-me staff person who looks at your documents online, and then you know, and then verifies your documentation,” she says. “Or you can bring it into the American Job Center and our U-I staff there can take the documents, upload them and get your identity verified that way.”

Townsend says anytime you are dealing with paying a benefit there are going to be people who try to take advantage of it, and this bolsters their efforts to prevent that fraud. “We’ve always had a pretty robust security system in place, which we don’t discuss publicly, obviously, because we want to not give anybody a heads up on what we’re doing,” Townsend says. “But we but it is something that we have worked on for a long time, and Id me is used in about 29 other states.” She says they had good results in their pilot run. “It’s been thoroughly tested. We have seen really good success, 96 percent of the people who have used it so far have of over 21,000 people have successfully verified their identity. It takes less than five minutes to do it,” she says.

I-W-D says since January I-D-me has also already helped them identify and halt more than 12-hundred fraudulent attempts to obtain benefits. The I-D-me is now required of anyone who files an unemployment claim.