FORT MADISON, Iowa (AP) — Amtrak trains will still stop in Fort Madison but passengers will no longer be able to buy tickets at the depot counter as the carrier moves toward digital-only sales. The railway is transitioning 18 stations to be digital-only this year, The Hawk Eye reported .

Passengers are encouraged to purchase tickets online, through a mobile app or by calling Amtrak. Passengers can also pay in cash on the train, but will be charged higher prices and be subject to availability.

The company decided to make the switch because figures show that ticket counters account for fewer than 5 percent of ticket sales nationally, said Marc Magliari, a spokesman for Amtrak. “The volume of people who are using the ticket counter in Fort Madison and other places has fallen off pretty steeply,” Magliari said. “And that is not a reflection of the quality of work of the ticket agents.”

Checked baggage will also no longer be available at the Fort Madison station. Customers who need full customer service can use the Galesburg station, which is about an hour and a half northeast of Fort Madison, Magliari said. Fort Madison Mayor Brad Randolph said some residents expressed concerns about needing assistance and not having a person at the ticket window. He said the company may consider adding the position back if it sees a significant drop in customer satisfaction.

Company spokesman Ray Lang said getting rid of the station’s ticket agent isn’t a sign that the company will halt services altogether at the Fort Madison station.