Frequently Asked Questions about RealAudio Streaming:
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If you already have a RealAudio Player installed but you’re unable
to hear anything, try the suggestions from RealNetworks. Either click
here for the RealNetworks Technical Support Site or try some of these
suggestions.
1.) How do I listen through an audio link on a Website?
In order for you to enjoy audio and video programming, you’ll need
to download and install the RealPlayer software.
2.) I am an AOL user and am having trouble listening to an audio/video
link
There are a few different things that may be occurring. To get a list
of these, go to this link http://service.real.com/kb/index.html and in
the ‘Enter your Query’ box, type aol and hit the ‘Submit
Query’ button. This will bring up some issues that relate to using
AOL.
3.) How do I setup my browser to work with RealPlayer G2?
Please click on this link to get this information: http://service.real.com/help/faq/
4.) Can I access content from WebTV?
No. WebTV currently supports RealAudio 3.0. A Website may encode programming
with the more advanced RealAudio/Video 5.0 Encoder, which means WebTV
users cannot access our programming. It is unknown when WebTV will
Support RealSystem G2.
5.) How do I listen to audio/video links from work?
Most businesses have something called a firewall that can affect how
you listen to an audio/video link. If you think this may apply to you,
go to this link for information about what you can do about it: http://service.real.com/firewall/index.html.
6.) When I click on a link I get the following message: “The RealPlayer
was unable to connect to the server” and sometimes I get a message
that says “Error 19”?
These messages indicate that your computer may be behind a firewall.
Go to this link for information about what you can do about it: http://service.real.com/firewall/index.html.
7.) Sometimes I click on a link for some music or video and
I get an error message that says either “Error 14 File Not Found” or “Requested
File Not Found”.
In this case you should email us at: KJAN and alert the us of the problem.
8.) I received the following message from the RealPlayer: “The
connection to the server could not be established.” What should
I do?
On the internet, sometimes a traffic bottleneck may cause this. Try clicking
on the link again. This may clear the problem.
9.) What can I do if the audio sounds like it is being played
too fast or too slow?
If the audio sounds too fast, too slow, scratchy, or distorted change
the Performance settings in the Player.
Select Preferences from the Options menu.
Click the Performance tab.
Click the Settings button.
Click either "Disable 16-bit sound" or "Disable custom sampling rates" to modify the way your player and sound card interface. You may need to play with the settings to see which sounds best.
10.) Sometimes when I listen to music, the RealPlayer
says I’m experiencing “Net Congestion” or “Rebuffering”,
the audio will break up making it impossible to listen or view.
What causes this situation?
There are a number of causes of Net Congestion and lets take a minute
here and explore each of them:
Bad connection to your ISP - You may have a poor connection to the internet.
Try disconnecting and redialing your connection to the internet. Sometimes
this will give you a better connection.
Surfing the Web while listening to Music – If you try to view a Web page with lots of graphics, you may not have enough capacity to simultaneously listen to RealAudio or RealVideo. Click the Stop button on your web browser and see if the RealAudio or Video gets better.
Traffic On The Internet – Like commuting on your local highways, traffic on the Internet is subject to traffic jams. When things are busy on the Internet, part of the audio and video information can be lost. When too much information is lost, the RealPlayer will have trouble playing music or displaying video, and the RealPlayer will display a message indicating “Net Congestion.” Try re-clicking on the link, this may help establish a better connection to the server.
11.) No matter what I do when I click on a link, I always get rebuffering.
How can I fix this?
The setting in the player that tells your connection to the Internet
may be wrong. Try the following steps to fix this:
For the RealPlayer G2:
Click the Options menu.
Click the Preferences menu item.
Click the Connection tab.
Make sure that the selection for Normal Bandwidth and Maximum Bandwidth match the speed at which you connect to the Internet. For example, if you connect with a 56 Kbps modem, make sure the Normal Bandwidth and Maximum Bandwidth settings are both set to “56K Modem”.
12.) Regardless of what I do, I still can’t seem to get
the RealPlayer to work!
There can be other factors individual to computer set-up that have not
been given here. For more trouble-shooting tips, first contact RealNetworks
Service and Support at http://service.real.com. If you continue to have
difficulty, contact your Internet Service Provider.