Officials with Atlantic Municipal Utilities are warning their customers about a service disconnect scam. AMU was notified that some of its customers continue to be contacted by someone claiming to be from AMU, stating that their account was past due. The caller indicates that the customers’ service would be disconnected shortly if payment was not made over the phone or by wiring funds to a bank account.

AMU says similar scams have been occurring all over the country, and that if you receive such a call, be aware that it is NOT AMU calling. The utility says if your account is past due, you will be contacted by an individual who will provide their name and indicate that they are with Atlantic Municipal Utilities. You will not be required to make payment over the phone to prevent service from being disconnected.

In addition, prior to being disconnected for a delinquent payment or payments, AMU will send you a written notice in the mail, and post a notice at your residence. Also, AMU’s office hours are Monday through Friday from 7-am until 4-pm. Their staff will not contact you regarding delinquency or account balances outside of those business hours.

Also, AMU only accepts payments at its Main Office located at 15 W. Third St. in Atlantic. They do not accept payments at any other institutions. It’s important to note that AMU only has a local telephone number, they do not have an 800 or 877 number. Scammers will call from those prefixes.

AMU warns you should not provide your credit card or banking information to individuals who call you from an 800 or 877 number. And, if you question the status of your account, contact AMU directly at 243-1395. In the event you receive one of the scam messages, obtain as much information from the caller as possible and contact either AMU or the police department.